CUSTOMER SERVICE

• Your Account
• Order Status/History
• Gift Registry
• Terms and Conditions
• FAQ's
• No Charge until Despatch
• Price Promise
• Returns Policy
• Shipping Info
• Privacy Policy
• Security Policy
• Contact Us

Shipping Info

Shipping charges are calculated by a formula, which incorporates the weight, number of items and destination. The easiest way to calculate how much shipping will cost is to raise an order online for the items you are interested in, press the ‘view basket’ button and your shipping charges will be calculated automatically. The order will not be submitted until you have entered all your address and payment details.

If your order is for a large number of pieces or large items we will provide a quotation for delivery. If an advice notice appears on the site, please continue with your order, we will advise you of the delivery charge as soon as possible.

UK ORDERS - we use a courier (usually FedEx) for UK deliveries and packages are delivered on a next working day after despatch basis. We advise the despatch details by email. If you are out the courier will leave a card, but please check if you have not received your parcel within 3 working days of despatch. The tracking reference and courier website details are all shown in the notification of despatch.

Saturday morning delivery is available at an additional rate which is 50% of the standard delivery charge. If you require Saturday delivery please make a note in the comments box on your order.

OVERSEAS ORDERS - we use a courier (usually Parcelforce) for all overseas deliveries. Parcelforce use agents within the selected destination country. We advise the despatch details by email. If you have not received your parcel within 10 working days of despatch please check the courier website. The tracking reference and courier website details are shown in the notification of despatch. Please note couriers only hold parcels for 14 days after which the packages(s) are returned to us. Subsequent re-despatch will incur an additional charge.