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Returns Policy

Within the EU, customers buying goods on line have the right to cancel an order, without giving a reason, at any time within the ‘cancellation period’, which begins on the day the order is placed and ends on the expiry of 14 working days beginning the day after the goods are received. This does not apply to goods which have been ordered specially.

The goods must be returned to us within a further 14 working days, in perfect resalable condition, unused. No labels should be removed and all gift and presentation boxes must be included in their original condition. A full refund will be given within 14 days of cancellation subject to a deduction for the direct cost to us (if applicable) of collecting unreturned goods.

The cost of returning goods that are not subject to a quality complaint is the responsibility of the customer.

Customs and import duty refund requests should be addressed to your local customs department.

Order cancellations may be advised by any of the following methods:

  • by email to
  • by telephone to +44 (0) 1702 606 291 (calls are charged at the standard rate).
  • by mail to Customer Service Chinacraft at Havens, 138/140 Hamlet Court Road, Westcliff-on-Sea, Essex SS0 7LWK

Goods authorised for return should be sent to:

Internet Returns,
138/140 Hamlet Court Road,

Chinacraft at Havens
138/140 Hamlet Court Road, Westcliff-on-Sea, Essex SS0 7LW
+44 (0) 1702 606 291
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