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Returns Policy

Within the EU, customers buying goods on line have the right to cancel an order, without giving a reason, at any time within the ‘cancellation period’, which begins on the day the order is placed and ends on the expiry of 7 working days beginning the day after the goods are received.

The goods must be returned to us within a further 7 working days, in perfect resalable condition, unused. No labels should be removed and all gift and presentation boxes must be included in their original condition. A full refund will be given within 30 days of cancellation subject to a deduction for the direct cost to us (if applicable) of collecting unreturned goods.

The cost of returning goods that are not subject to a quality complaint is the responsibility of the customer.

Customs and import duty refund requests should be addressed to your local customs department.

Order cancellations may be advised by any of the following methods:

• by email to info@chinacraft.co.uk
• by telephone to +44(0)20 8206 7407 (calls are charged at the standard rate).
• by fax to +44(0)20 8206 7408
• by mail to Customer Service (Chinacraft Ltd), 138 Barlby Road, London W10 6BJ, UK

Goods authorised for return should be sent to:

Internet Returns,
Chinacraft Ltd.
Unit 3, Blueprint Commercial Centre,
Imperial Way,
Watford,
WD24 4JD