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How do I make a purchase?

Where are you located?

Account - do I need to set up an account to place an order?

Care - How do I care for my purchase?

Catalogues - can you mail me a catalogue?

Charge - When do you charge my credit card?

Complaint - What do I do if I have a complaint?

Currency - Can I see prices in other currencies?

Damaged Goods - What happens if something arrives damaged?

Delivery Charges - What are your shipping charges?

Delivery Date - How long will my order take to arrive?

Delivery Method - How will my order be delivered?

Discontinued Patterns & Items - Do you sell discontinued items or patterns?

Exchange Rates - What exchange rate do you use?

Gift List - Do you offer a Gift List service?

Gift vouchers - Do you sell Gift Vouchers?

Images - Do you have images for all the items on your site?

Import Duty - Will I have to pay customs/import duty?

Knives - What are your rules on the sale of knives?

Order Progress - How can I check the progress of my order?

Password - I have forgotten my password

Payment - Which methods of payment do you accept?

Price Promise - Why are your prices so competitive?

Prices - Why is the price on my receipt different to my credit card statement?

Privacy - What is your privacy policy?

Proposition 65 (California, USA) - Do you advise if a product is covered by Prop65

Reject or Seconds Quality - Do you sell seconds or rejects?

Returns - What is your Returns Policy?

Search - I’m looking for a pattern/item that is not shown on your website.

Search - What is the best way to use the search facility?

Security - Is your site secure?

Shipping - which countries do you ship to?

Sizes & Capacities - Do you know the sizes of all the items on your site?

Stock - how do I know if an item is in stock?

Tax Free - Do you operate the Tax free shopping scheme for overseas visitors?

Telephone - can I order by telephone?

Valuations - Can you give me a valuation for my china?

VAT - What happens if the rate of VAT changes?

VAT - Do your prices include V.A.T?

Wish List - Do you offer a Wish List service?

None of the above topics ----Please email your question to us at

For the avoidance of doubt in the event of any conflict between what is set out above in these FAQs and the Terms and Conditions, the Terms and Conditions prevail.

Full Terms & Conditions - click here

Chinacraft at Havens
138/140 Hamlet Court Road, Westcliff-on-Sea, Essex SS0 7LW
+44 (0) 1702 606 291
Copyright © R Havens Ltd

Dinnerware dishes, crystal, cutlery and gifts from famous brand names - your Stoneware, Tableware and Dinnerware store.

All persons accessing this site agree to be bound by our terms and conditions.